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Refund Policy for Overlay Gifts

At OVERLAYGIFTS.COM, we want you to be completely satisfied with your overlay gifts. If for any reason you are not happy with your purchase, we offer a straightforward refund policy to ensure your peace of mind. Here's what you need to know:

  1. Eligibility: To be eligible for a refund, your overlay gift must be returned in its original condition, unused, and in the same packaging as received. We understand that gifts are often purchased in advance, so we offer a generous return window of 15 days from the date of delivery.
  2. Refund Process: To initiate a refund, please contact our customer support team with your order number and reason for return. Once your return is approved, we will provide you with instructions on how to return the item to us. Please note that shipping costs for returns are the responsibility of the customer.
  3. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 5-7 business days for the refund to be processed and reflected in your account. Refunds are typically processed much sooner, but processing times may vary depending on your financial institution.
  4. Damaged or Defective Items: If your overlay gift arrives damaged or defective, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.
  5. Non-Refundable Items: Some items may not be eligible for a refund due to hygiene reasons or other restrictions. These items will be clearly marked as non-refundable on our website.
  6. Gift Returns: If you received an overlay gift and would like to return or exchange it, please contact us for assistance. We are happy to help facilitate the return process and ensure you receive a suitable replacement or refund.
  7. Customer Satisfaction: Your satisfaction is our top priority, and we strive to make the refund process as smooth and hassle-free as possible. If you have any questions or concerns about our refund policy, please don't hesitate to reach out to our customer support team for assistance.

Thank you for choosing OVERLAYGIFTS.COM for your overlay gifting needs. We appreciate your business and look forward to serving you again in the future!"